{"id":9,"date":"2026-06-24T13:18:10","date_gmt":"2026-06-24T13:18:10","guid":{"rendered":"https:\/\/karttools.se\/?page_id=9"},"modified":"2026-07-17T22:20:54","modified_gmt":"2026-07-17T22:20:54","slug":"retur-aterbetalningspolicy","status":"publish","type":"page","link":"https:\/\/karttools.se\/en_gb\/retur-aterbetalningspolicy","title":{"rendered":"Returns and refunds policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9\" class=\"elementor elementor-9\">\n\t\t\t\t<div class=\"elementor-element elementor-element-pg0003c e-con-full kt-page-hero e-flex e-con e-parent\" data-id=\"pg0003c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-pg0003b e-con-full kt-shell e-flex e-con e-child\" data-id=\"pg0003b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-pg00039 elementor-widget elementor-widget-heading\" data-id=\"pg00039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-pg0003a elementor-widget elementor-widget-text-editor\" data-id=\"pg0003a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Information for Karttools customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-pg00040 e-con-full kt-page-content e-flex e-con e-parent\" data-id=\"pg00040\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-pg0003f e-con-full kt-shell e-flex e-con e-child\" data-id=\"pg0003f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-pg0003e e-con-full kt-legal-copy e-flex e-con e-child\" data-id=\"pg0003e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-pg0003d elementor-widget elementor-widget-text-editor\" data-id=\"pg0003d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Company:<\/strong> R\u00f6nnerhall Engineering AB<br \/><strong>Address:<\/strong> Malmbergav\u00e4gen 3, 51535 Viskafors<br \/><strong>Company registration number:<\/strong> 559594-6343<br \/><strong>Contact:<\/strong> <a href=\"mailto:hello@karttools.se\">hello@karttools.se<\/a><\/p><h2>Right of withdrawal<\/h2><p>As a consumer, you normally have a 14-day right of withdrawal from the day you received the goods. Always contact us at <a href=\"mailto:hello@karttools.se\">hello@karttools.se<\/a> before returning a product.<\/p><h2>Return conditions for standard products<\/h2><ul><li>The product must be returned securely packaged and in substantially unchanged condition.<\/li><li>The customer normally pays the return shipping costs when withdrawing from a purchase.<\/li><li>Keep your proof of postage and tracking number until the return has been completed.<\/li><li>A refund will be issued once the returned goods have been received and inspected, or when you can show that the goods have been sent back.<\/li><\/ul><h2>Custom orders and customised products<\/h2><p>Products that are specially ordered, customised or made to the customer\u2019s specifications cannot be returned or cancelled once the customer has approved the design, material or test.<\/p><p>An exception applies if the product has a manufacturing defect or clearly differs from the approved material or design. In that case, contact us as soon as possible and include your order number, a description and photos.<\/p><h2>Refunds<\/h2><p>For an approved return, the amount will be refunded using the same payment method used for the purchase, normally no later than 14 days after we receive the returned goods or proof that they have been sent back.<\/p><h2>Complaints about faulty goods<\/h2><p>If an item is faulty, damaged or damaged in transit, please contact us at <a href=\"mailto:hello@karttools.se\">hello@karttools.se<\/a> as soon as possible. Include your order number and photos of the fault or damage. If the complaint is accepted, Karttools will cover the return or another agreed solution.<\/p><h2>Return address<\/h2><p>Returns must only be sent after contacting us and agreeing on the return, to:<\/p><p>R\u00f6nnerhall Engineering AB<br \/>Malmbergav\u00e4gen 3<br \/>51535 Viskafors<\/p><p><em>Last updated 3 July 2026.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Retur och \u00e5terbetalning Information f\u00f6r kunder hos Karttools. F\u00f6retag: R\u00f6nnerhall Engineering ABAdress: Malmbergav\u00e4gen 3, 51535 ViskaforsOrganisationsnummer: 559594-6343Kontakt: hello@karttools.se \u00c5ngerr\u00e4tt Som konsument har du normalt 14 dagars \u00e5ngerr\u00e4tt fr\u00e5n den dag du tog emot varan. Kontakta oss alltid p\u00e5 hello@karttools.se innan du skickar tillbaka en produkt. Returvillkor f\u00f6r standardprodukter Produkten ska returneras v\u00e4l emballerad och i [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":13,"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":303,"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/pages\/9\/revisions\/303"}],"wp:attachment":[{"href":"https:\/\/karttools.se\/en_gb\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}